Question 1

How quickly will you respond to my inquiry?

Accepted Answer

We respond to all inquiries within 24 hours, typically much sooner. During peak wedding season and weekends, please allow up to 48 hours. If you need immediate assistance or have a time-sensitive booking, please call us directly at (904) 294-6604.

Question 2

What information should I include in my contact form?

Accepted Answer

Please include your event date, location, type of photography service needed (wedding, elopement, engagement, family portraits, etc.), and any specific questions you have. The more details you provide, the better we can customize our response to your needs. We'll schedule a phone call or in-person consultation to discuss your vision in detail.

Question 3

Do you offer free consultations?

Accepted Answer

Yes! We offer complimentary consultations via phone, video call, or in-person at our St. Augustine studio or a local coffee shop. During the consultation, we'll discuss your vision, answer questions, show our full portfolio, and provide detailed pricing information. There's no obligation to book.

Question 4

What are your office hours?

Accepted Answer

Our office hours are Monday through Sunday, 8:00 AM to 8:00 PM EST. However, we understand that wedding planning happens on your schedule, so we're flexible about consultation times. We're often photographing events during weekends, but we check emails regularly and will get back to you promptly.

Question 5

Can I meet you in person before booking?

Accepted Answer

Absolutely! We love meeting our couples in person. We're based in St. Augustine and happy to meet locally at our studio, a coffee shop, or even at your venue. For couples traveling from out of town, we're available for video consultations via Zoom or FaceTime.

Question 6

How do I book your photography services?

Accepted Answer

The booking process is simple: First, contact us via this form, email, or phone. We'll schedule a consultation to discuss your needs and vision. If we're a good fit, we'll send a photography contract and invoice. Your date is secured once we receive a signed contract and retainer payment. We'll then guide you through timeline planning and preparation for your session or event.

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