Troubleshooting 3DMark Hanging at “Collecting System Info” [FIXED]

updated December 5th, 2024 | by Rob

If you’ve been running 3DMark to test your system’s performance and find it hanging at the “Collecting System Info” stage, don’t worry—you’re not alone. This is a common issue, and it’s often related to the Futuremark SystemInfo utility that 3DMark relies on to gather system details.

What Causes the Problem?

3DMark may be working fine until, seemingly out of nowhere, it stops at the “Collecting System Info” phase. A frequent culprit is an automatic update to the Futuremark SystemInfo component. While updates aim to improve compatibility and performance, they can occasionally introduce bugs or conflicts.

Quick Fix: Roll Back Futuremark SystemInfo

Here’s the easiest solution:

1. Check for Updates: Verify if Futuremark SystemInfo recently updated itself.

2. Download an Older Version: If it did, download a previous version of Futuremark SystemInfo from this link.

3. Uninstall the Current Version: Open your system’s uninstall menu, remove the existing Futuremark SystemInfo, and reboot your computer.

4. Install the Previous Version: Run the installer for the older version you downloaded.

This process should resolve the hanging issue for most users.

Additional Tips

• If the issue persists, ensure your graphics drivers and 3DMark software are also up to date.

• Some users have reported success by temporarily disabling antivirus software during the test.

With these steps, your 3DMark benchmarks should run smoothly again. If you encounter other challenges, feel free to reach out to the 3DMark community for more troubleshooting tips!